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Bug Reports

Resources and Possible Actions

Upon encountering a problem, you may visit the TORO Integrate support page in order to access product resources and get in touch with the community and support team. From this page, you can:

You may also visit our issue-tracking board to log bugs there directly. Simply click the Create Issue button, fill up the form with details about the bug, and then submit the form.

When reporting bugs, we highly advise providing as much information as you can so our support team and developers can identify your issue immediately and work on releasing a fix as soon as possible. A good report will contain the following bits of information:

  • A brief, yet descriptive summary of the issue (title)
  • The series of actions that led to the occurrence of the issue, what you were expecting, and what actually happened instead
  • Resources you have that can be used with the given steps in order to reproduce the issue (e.g. Integrate package, service scripts)
  • Relevant log messages
  • Related configuration files

Exporting Log Files from Coder Studio

When reporting bugs related to Coder Studio, it is useful to provide error logs to make it easier for the development team to analyze and fix the problem. Coder Studio provides a way to export log messages as a .log file. It can be done by following the steps below:

  1. Access the Error Log view by pressing , typing Error Log in the search bar, and then selecting the view from the choices by pressing . Alternatively, you can access the view via the menu bar; simply select Window > Show View > Other > General > Error Log.
  2. On the Error Log view, click the Export Log icon.
  3. Choose the name and destination of the log file.
  4. Click Save.

Exporting error logs

If in case Coder Studio fails to start and/or is unable to access the Error Log view, the log file is also accessible in the TORO Coder Studio workspace; this is /<user-home>/toro-coder-studio-workspace/.metadata/.log by default. Hidden files may need to be shown if accessing it this way.

After acquiring the logs, attach the log file to the support ticket.